Author: Most. Sharmin Ara Chowdhury, Nusrat Jahan Barsa, Md Nafis Fuad, Avishek Nath, Shahariar Rahman Khan, Fardin Aziz

Doi: 10.26480/faer.02.2025.69.79

This is an open access article distributed under the Creative Commons Attribution License CC BY 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited

This study explores the transformative role of Artificial Intelligence (AI) in reshaping employee training and development, offering valuable insights from HR professionals on the integration of AI technologies within organizations. The primary purpose of this research is to examine how AI has been integrated into training programs, its impact on learning effectiveness, employee engagement, and the overall development process. Through qualitative interviews with 64 HR professionals, the study investigates the use of various AI tools, including machine learning algorithms, chatbots, and virtual mentors, to enhance training personalization and support continuous learning. The findings highlight AI’s ability to personalize training content, making it more relevant and tailored to individual needs, thereby improving training outcomes. However, challenges such as data privacy concerns, algorithmic bias, and the balance between AI and human-led training were identified. The research underscores the importance of integrating AI ethically while maintaining the value of human interaction in training programs. The implications of this study suggest that organizations can leverage AI to create more flexible, accessible, and engaging training programs, leading to improved employee performance and organizational success. However, the study also emphasizes the need for careful implementation and monitoring to address potential risks. Practical implications include recommendations for HR professionals to adopt AI tools that complement human instructors and foster a continuous learning culture. Socially, AI can democratize access to training, breaking down geographical and time barriers. The originality of this research lies in its focus on HR professionals’ perspectives on AI’s evolving role in employee training. Limitations include the relatively small sample size and the context-specific nature of the findings.